Limassol EOA Explains How to Request a Water Bill Review After a Leak

An unexpectedly high water bill may be a sign that there is a leak somewhere in the system. This is especially likely if water consumption normally stays at roughly the same level and then suddenly jumps to hundreds of cubic meters on the bill.

The Limassol District Local Government Organization (EOA) has explained that in such cases consumers can apply for a review of the bill. However, the procedure is not available for every increase in consumption: EOA has set a specific usage threshold that must be exceeded before a review request can be submitted.

When can you request a bill review?

An application can be submitted if water consumption exceeds 120 m3 during one billing period, which lasts 4 months. This threshold is explicitly stated in EOA’s current form for reviewing bills due to leaks. For example, if a household normally uses around 30 m3 but a bill suddenly shows 90 m3, the 120 m3 threshold has not been reached. In that case, this specific leak-related bill review procedure does not apply.

If a leak is discovered, EOA recommends repairing it as quickly as possible. Filing a request for a bill review does not stop water consumption from being charged. The location of the problem is also important. If the fault is in the internal system after the water meter — for example, in household pipes, a toilet cistern, an automatic irrigation system or a boiler — repairing it is the property owner’s responsibility. In an apartment building, responsibility for the shared internal system depends on where the fault is located and who is responsible for maintaining that part of the system.

If the damage is in the water supply network before the meter, residents should contact Limassol EOA directly. For reports and emergency calls, the organization lists the telephone number 25271000.

What to do if your water bill suddenly increases

Before applying for a bill review, it is worth making sure the problem is actually caused by a leak rather than an incorrect meter reading. Check the following:

1. compare the reading shown on the bill with the actual reading on the water meter;
2. take a photo of the water meter showing both the meter number and the reading;
3. check whether the bill includes an outstanding balance or covers a different billing period;
4. when no one in the property is using water, check whether the meter continues to register consumption;
5. if you suspect a fault, call a plumber.

Limassol EOA also allows consumers to request a water meter accuracy test. The cost of the test is €35. If the meter is found to have been recording incorrect data, it will be replaced, the bill will be recalculated based on the corresponding period of the previous year, and the €35 fee will be refunded. If the test confirms that the meter was working correctly, the €35 is not refunded. Water supply is not interrupted while the meter is being tested.

What documents are needed for a bill review?

If consumption during the billing period exceeded 120 m3, you can complete the special form on the Limassol EOA website. The form requires the customer number, billing period, water meter number, applicant’s name, telephone number and email address. To support the leak claim, it is advisable to prepare the following in advance:

1. the water bill;
2. a photo of the water meter reading;
3. the water meter number and customer number;
4. information about the date the leak was discovered;
5. confirmation that the fault was repaired;
6. a receipt or document from the plumber, if the repair was carried out by a professional;
7. photos of the damaged area, if available.

Submitting an application does not automatically mean the entire amount will be written off. EOA reviews the request and decides whether the charge should be adjusted.

Limassol has already installed 80,000 smart water meters

In 2026, Limassol’s water consumption monitoring system received a major upgrade. EOA completed the installation of 80,000 smart water meters, covering more than 50% of all meters managed by the organization. The work was completed in June 2026.

The new meters differ from conventional ones because they record consumption automatically. According to EOA, consumption data is collected every hour and transmitted to the organization twice a day — every 12 hours. The system can identify unusual or continuous water flow and generate corresponding alerts. This is particularly useful for hidden leaks. If water continues to flow when no one in the property is using any taps, a smart meter can help detect the problem much earlier than the next bill.

For this reason, a sudden increase in water consumption in Limassol should not immediately be assumed to be a billing error. First, consumers should check the meter readings and the condition of the internal plumbing system. If consumption over 4 months exceeds 120 m3, they can then use EOA’s official procedure to request a bill review.