A new EOA Citizen Service Center has officially opened in Limassol, located in the former SALA building. The main goal of the center is to simplify life for residents by combining water supply and sewerage services under one roof.
Previously, city residents faced inconvenience: the Water Board of Limassol (WBL) and SALA managed separate systems, issued separate bills, required visits to different offices, and operated different online platforms. Now, all these functions are integrated into a single EOA center and are also accessible via the portal and mobile app, allowing residents to pay bills and handle documentation remotely.
Digitalization and Efficiency in Municipal Services
Cyprus’s Minister of Interior, Konstantinos Ioannou, highlighted at the opening that this is an important step in the digitalization of Limassol’s municipal services. According to him, the organization is already showing tangible results, and its efficiency will continue to grow as staffing is strengthened.
Citizen Service Center: Comfort and Accessibility
The new center can serve about 300 residents daily. Residents can handle documentation, pay bills on-site, via the website, or through the mobile app, and receive consultations from specialists. A notable innovation is the collaboration with Cyprus Post, allowing bill payments even in remote areas and supermarkets. This significantly simplifies the process for residents living in suburbs and rural districts.
Limassol Smart Water Network: “Smart” Water for the City
In the coming months, Limassol will launch the Limassol Smart Water Network – Living Lab project. This system of smart meters enables accurate water consumption tracking, quick leak detection, and optimized water resource management. The project is funded under the Cyprus Recovery and Resilience Plan, making it part of strategic measures to combat drought and promote rational water use.
In addition, EOA is actively implementing:
- Construction of new sewerage systems
- A stormwater drainage project in Palodia
- Creation of a water collection lake in Agios Athanasios
The total length of upgraded drainage networks has already reached 50 km, significantly improving city infrastructure efficiency.
Efficiency, Licensing, and Combating Illegal Construction
EOA Chairman Yiannis Tsouloftas noted that the organization is successfully meeting its goals, gradually achieving a stable and efficient operation.
"Day by day, step by step, we overcome challenges and move towards full functionality," Tsouloftas stated.
From February to September 2025, over 3,200 building permits were issued, exceeding pre-reform figures. Priorities remain: combating illegal construction, modernizing water infrastructure, and implementing smart solutions for resource management.
Limassol’s EOA is becoming a model of a smart city, where digitalization, service integration, and infrastructure development improve residents’ quality of life and ensure the long-term sustainability of municipal systems.